Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
We dispatch your order from here within 24 hours after we receive your order, it usually takes 2 to 5 working days after that. Sometimes Delivery companies deliver it to the very next day if you are from major 6,7 cities of Pakistan.
What is your return and exchange policy?
We got you covered with 7 days Exchange/Return policy.
If your item is not how its described on our website or told by our representative or if its damaged during transportation, You will have the choice to return it or exchange it in 7 days.
in that case, you will have to Email us at [email protected] or call/Whatsapp us at 0303-6555573 for this purpose mentioning your order number. Simple Scene.
How do I change my shipping address?
You can Email us at [email protected] with your order number and new shipping address, Simple. or you can just tell us on whatsapp 0303-6555573
How do I track the status of my order?
Just visit Trax.pk
Click Track button
Enter your order number and your curiosity is gone 🙂
No we don’t. We pay our taxes ourselves. 🙂
Yes We ship Pakistan-wide as well as World-wide.
We offer COD (cash on delivery) in Pakistan but if you are ordering from somewhere else, you’ll have to pay us in advance (through card or wire transfer). Plus shipping charges for international deliveries will be paid by customers.
Will my items come in one package?
Yes, usually one or even multiple items can be packed in one package. But in some cases we have to Follow Delivery SOPs. If you are ordering Wall arts, Neon sign and also Multiple frames, then we will have to pack them in different boxes.